Terms of service

1. Introduction
These Terms of Service ("Terms") govern your access to and use of the website, products, and services offered by Lovura ("Lovura," "we," "us," or "our"), located at 18981 Long Lake Ranch Boulevard, Lutz, FL 33558, United States. By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase or use our services. By using our site, you represent that you meet this requirement.

3. Products and Pricing
We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content are error-free. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.
All prices are listed in U.S. dollars unless otherwise stated and are subject to change without notice.

4. Orders and Payment
By placing an order, you represent that the payment information you provide is accurate and that you are authorized to use the payment method. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing or product information, or unavailability of a product.

5. Shipping
Shipping timeframes and costs are provided at checkout and are estimates only. We are not responsible for delays caused by shipping carriers or events outside our control.

6. Returns and Refunds

All sales are final. We do not offer refunds, returns, or exchanges except where required by applicable law. By placing an order, you acknowledge and agree that your purchase is non-refundable and non-returnable.

6.1 Chargebacks
Initiating a chargeback or payment dispute without first contacting us to resolve the issue is a violation of these Terms. Filing a fraudulent, false, or unauthorized chargeback for a legitimate transaction — including disputing a charge for a product you received as described — constitutes a breach of contract and may constitute fraud under applicable law.

If you file a chargeback that we determine, in our reasonable judgment, to be false, fraudulent, or made in bad faith, we reserve the right to:

  • Dispute the chargeback with your card issuer and provide evidence of the transaction, including order confirmation, shipping/tracking information, and communications;
  • Pursue collection of the disputed amount, including through third-party collections;
  • Pursue legal action to recover the amount charged back, plus any associated fees, costs, and reasonable attorneys' fees;
  • Refuse future orders from you.

We encourage you to contact us directly at canman1891@gmail.com or 813-219-0065 before filing a dispute with your bank or card issuer, so that we can work with you to resolve any issue.

7. SMS Terms & Conditions
If you opt in to receive SMS text messages from Lovura, the following terms apply:

  • By providing your phone number and opting in via checkout, a signup form, or a keyword text, you consent to receive recurring automated marketing and/or transactional text messages from Lovura at the number provided.
  • Consent to receive SMS messages is not a condition of any purchase.
  • Message and data rates may apply. Message frequency varies.
  • You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, after which you will no longer receive messages from us. To resubscribe, reply START or opt in again through our website.
  • For help, reply HELP to any message, or contact us using the information in Section 15 below.
  • Carriers are not liable for delayed or undelivered messages. Supported carriers may vary; check with your carrier for details.
  • Your consent to receive SMS messages and your phone number will be handled in accordance with our Privacy Policy, available at [insert privacy policy URL].

8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Lovura or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

9. User Conduct
You agree not to use our website or services for any unlawful purpose, to interfere with the security or proper functioning of the site, to attempt unauthorized access to any part of the site, or to submit false or misleading information.

10. Third-Party Links and Services
Our website may contain links to third-party websites or services not owned or controlled by Lovura. We are not responsible for the content, privacy practices, or terms of any third-party sites.

11. Disclaimer of Warranties
Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.

12. Limitation of Liability
To the fullest extent permitted by law, Lovura shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to us in the six (6) months preceding the claim.

13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of our services shall be resolved exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to the personal jurisdiction of such courts.

14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us
If you have any questions about these Terms, please contact us at:

Lovura
18981 Long Lake Ranch Boulevard
Lutz, FL 33558, United States
Email: canman1891@gmail.com
Phone: 813-219-0065